Done by Tim Senecal.
I work at a hardware store which tends to be incredibly stressful this time of year due to there being a sale pretty much every goddamn weekend, but what happened today is just a taste of what I think pretty much every cashier feels when something like this happens.
Customer brings up a few items, and one of them is a paint sample that costs about $3. She has the coupon that’s been given out recently that lets someone get a free paint sample, so I scan it and the discount was added to her order. Cool. I give her the price, she pays, give her the receipt, say goodbye, you know the drill. Next in line is a confused foreign customer who I begin helping the best I can. Suddenly, a couple minutes later, the lady who got the free paint returned, clutching her receipt and with a look on her face as if she stepped in a pile of dog shit.
All you can really do is prepare yourself as “fuck no” goes through your head over and over.
Obviously aggravated at having to wait, she blurts, “EXCUSE ME!!” and shoves her veiny paw at my face with the receipt in it. “You took the discount off of EVERY ITEM! THAT’S NOT HOW IT FUCKING WORKS! WHAT IF I HAVE TO RETURN SOMETHING?!” I calmly state that she should have no problem returning any items if she needs to, and the way the discount was shown on the receipt is what automatically occurred when I scanned the coupon, but she instead grunts “THAT’S NOT HOW IT WORKS, I’M GOING TO CUSTOMER SERVICE!” and storms off while the shocked customer I’m trying to help looks at me like a sad puppy.
I take pride in knowing how customer service told her the exact same thing, however.